Exchange & Refund Policy

Last updated: September 01, 2026

Thank you for shopping at Preloved Treasures.

If, for any reason, You are not completely satisfied with a purchase. We invite You to review our policy on refunds and returns.

Conditions for Refund & Exchange

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased/delivered in the last 3 days.
  • The Goods are in the original condition.

The shoes will only be returned in the following cases:

  • If the shoes are not delivered in same condition as mentioned in the images/website.
  • If the shoes do not match your order. (Wrong shipment/order etc)

The shoes will only be exchanged in the following cases:

  • If you have a shoe size problem, you must inform us before placing the order. (If it does not match your size than it will be exchanged)
  • Non-used products within 3 days after delivery will be exchanged. (Service charges will be applied)
  • A product can be exchanged one time only.
  • Promotional or sale items are non-exchangeable.

In-Store / Outlet Purchases

Products purchased physically from outlet are non-refundable and non-exchangeable.

Refund Deductions

  • Cash on Delivery (COD) Orders: Due to the applicable 4% government tax on Cash on Delivery payments, any approved refund for a COD order will be subject to a 4% deduction from the refundable amount.
  • Card Payment Orders: In case an order paid through debit card, credit card or any other card payment method is approved for a refund, a 7% deduction will be applied to the refundable amount to meet payment processing and related charges.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Claim

As our products are preloved, they come with a history of use. We ensure each item meets our quality standards before offering it to you. However, due to the nature of preloved goods, we do not offer guarantees or claims after purchase. We encourage customers to review all details and make an informed decision before buying.

Returning Goods

You are responsible for the cost and risk of returning the Product to us. You should send the Shoes at the following address:

  • Shop Number 5, Jilani Plaza Model Town, Link Road, Lahore, Pakistan.

It is to inform you that we are unable to issue a refund without actual receipt of the shoes or proof of received return delivery.

Contact Us

If you have any questions about our Refund Policy, please contact us: