Chargeback Policy

At Preloved Treasures, we aim to provide a transparent and secure shopping experience for all customers. A chargeback occurs when a customer disputes a payment with their bank or card provider instead of contacting the merchant directly.

Before filing a chargeback, customers are encouraged to contact our support team so we can review and resolve the issue as quickly as possible.

When to Contact Us First

Please contact us before raising a chargeback if:

  • You did not receive your order
  • You received the wrong item
  • Your item was damaged during delivery
  • You believe you were charged incorrectly
  • You have any concern about your purchase

Our team will review your case and provide a suitable solution according to our Refund & Exchange Policy.

Order Verification

To prevent unauthorized transactions and fraud, Preloved Treasures may verify orders before dispatch. This may include confirming the customer’s name, phone number, delivery address or payment details where required.

If an order appears suspicious or incomplete, we reserve the right to hold or cancel the order before shipping.

False or Invalid Chargebacks

If a customer files a chargeback after receiving the correct product as described, Preloved Treasures reserves the right to provide order evidence to the bank or payment provider. This evidence may include:

  • Order confirmation
  • Payment details
  • Delivery tracking proof
  • Customer communication
  • Product details and website listing information

False or invalid chargebacks may affect the customer’s ability to place future orders on our website.

Refunds and Dispute Resolution

If a refund is approved, it will be processed through the original payment method or any other approved method communicated by our support team. Refund processing time may vary depending on the payment provider or bank.

Customers are advised to first contact us for dispute resolution instead of directly filing a chargeback.

Contact Information

For any payment dispute, refund request, or chargeback-related concern, please contact us: